Cancellation & Refund Policy

Our Promise

PDFShortcut is designed to give you instant access to secure, AI-powered PDF tools. We offer a flexible cancellation and refund policy so you can try our premium features with confidence. If something is not working as expected, we are here to help.

1. Cancelling Your Subscription

You can cancel your premium subscription at any time from your PDFShortcut account dashboard. Once cancelled, your subscription will remain active until the end of the current billing cycle, and you will not be charged again unless you reactivate.

• Log in to your PDFShortcut account
• Navigate to Billing & Subscription
• Select Cancel Subscription and confirm the prompts

If you do not have access to your account or need additional assistance, contact our support team at support@pdfshortcut.com.

2. Refund Eligibility

We aim to be fair and transparent with refunds. You may qualify for a refund under the following circumstances:

• Accidental renewal within the last 7 days
• Technical issues related to our service that we are unable to resolve
• Duplicate charges or billing errors attributed to PDFShortcut

Refunds are generally issued as pro-rated credits for remaining unused time on your subscription. In some cases, a full refund may be granted at our discretion.

3. Non-Refundable Situations

We are unable to provide refunds under these conditions:

• Requests made more than 30 days after the charge date
• Accounts found in violation of our Terms of Service
• Inability to access the service due to third-party issues (e.g., internet outages)
• Change of mind after substantial use of premium features

4. How to Request a Refund

To request a refund, please contact our billing team. Include the email address associated with your account, a brief explanation of the issue, and any relevant transaction details.

Approved refunds will be processed back to your original payment method. Depending on your provider, it may take 5–10 business days for funds to appear.

5. Chargebacks

We encourage customers to contact us before initiating a chargeback with their bank or payment provider. Chargebacks lead to longer resolution times and may result in account suspension while the dispute is investigated.

6. Policy Updates

We may update this Cancellation & Refund Policy to reflect changes in our services or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of PDFShortcut indicates your acceptance of the updated policy.