Contact Us
Last Updated: January 6, 2025
We're Here to Help
Whether you need technical support, have a billing question, or want to discuss partnership opportunities, the PDFShortcut team is ready to assist. Choose the option that best matches your needs and we will respond promptly.
Response Times:
- Support requests: within 2 business days
- Billing inquiries: within 2 business days
- Partnership & media: within 5 business days
1. Product Support
Encountering an issue or have a question about our tools? Share as much detail as possible, including screenshots or error messages if available.
Email: support@pdfshortcut.com
Hours: Monday–Friday, 9am–6pm UTC
2. Billing & Accounts
Need help with invoices, refunds, or subscription changes? Contact our billing team directly.
Email: billing@pdfshortcut.com
Helpful Info: Include your order ID or the email used for purchase.
3. Partnerships & Business
We collaborate with teams, educational institutions, and enterprises to deliver secure document workflows. Tell us about your goals and how you would like to work together.
Email: partners@pdfshortcut.com
Include: Organization name, scope of collaboration, preferred timeline.
4. Press & Media
For media kits, interviews, or product briefings, connect with our communications team.
Email: press@pdfshortcut.com
Media Resources: Company overview, product facts, and brand assets provided upon request.
5. Additional Resources
- Review our Privacy Policy for data practices.
- Explore the Cancellation & Refund Policy for billing clarifications.
- Visit Shipping & Delivery to understand digital access timelines.
Prefer to Talk?
If you would rather schedule a call, send us a note and propose a few meeting times. We offer virtual meetings via Google Meet upon request.
By reaching out to PDFShortcut, you acknowledge our Privacy Policy and agree to our Terms of Service.